How Parallel Dialers Are Priced: The Nine Models That Decide Your Bill

The Nine Pricing Models

Flat unlimited seats

A flat per-seat price with unlimited calling and no metered usage. CallCloud, the publisher of this site, sells its Parallel Dialer this way: $125 a seat a month, month to month, unlimited calls to the US and Canada with no fair-use ceiling and no overage rate. Enzo Dialer's Starter is $120 a seat a month month to month with unlimited calling. BatchDialer's Pro is $189 a seat a month month to month with unlimited calling. Five vendors in the dataset offer unlimited calling with no fair-use policy or ceiling: CallCloud, Skipcall, BatchDialer, Enzo Dialer and Orum.

Add-ons that need a base seat

The dialer is an extra on top of a platform seat you must also buy. CloudTalk's Parallel Dialer add-on is $39 a seat a month, but it requires a Lite plan at $27 a seat a month month to month, so the dialer itself costs $66 a seat before a phone number and usage. Klenty's Parallel & Power Dialer add-on is $45 a seat a month billed annually, on top of a Sales Engagement Growth seat at $70 billed annually, for $115 before usage. DialSheet's Parallel dialing add-on is $19 a seat a month, on top of a Pro seat at $29 month to month, for $48 before numbers and calls.

Minute allowances with overage

A per-minute meter under a monthly allowance, with calls rounded up to full minutes. Klenty's Sales Dialer Pro includes 2,000 minutes, then about 2.1 cents a minute, with credits used from the moment a call is answered or reaches voicemail. Trellus's Power + Parallel includes 3,000 Bridged Minutes a seat, pooled across seats, and past the pool Trellus may restrict calling or charge 4 cents a minute. DialSheet starts at 0 minutes and about 1.3 cents a minute, billed through your own Twilio account. Because a metered call counts as at least one minute, any metered bill is a floor, not a ceiling.

Conversation tiers

Pricing by the number of calls that turn into conversations. Skipcall meters Starter at 400 conversations and Intermediate at 1,000 conversations, where a conversation is a call longer than 10 seconds; its Expert plan is unlimited. This is why our calculator assumes 26% of dials become a live conversation longer than 10 seconds: the metered vendor's bill depends on that rate, not on dial volume alone.

Fair-use ceilings on "unlimited"

A plan advertised as unlimited that carries a numerical or judgment-based cap. CloudTalk caps "unlimited" at 10,000 US and Canada minutes per user per month under its fair usage policy, and its Parallel Dialer FAQ says 5,000 for a parallel-dialing agent. PowerDialer.ai's Standard Unlimited carries a general fair-use limit of 3,000 minutes per user per month in its terms. Salesfinity's Gold caps unlimited dials at 10,000 per user per calendar month. Mojo Dialer, Readymode, Koncert, Kixie and JustCall all apply fair-use policies without publishing a numerical voice-minute ceiling. Koncert defines normal business use by the calling patterns of at least 95% of subscribers on the same plan, and appointment-setting, lead-generation, telemarketing, call-center and B2C firms need its written pre-approval.

Phone number fees

Numbers included, or not. CloudTalk includes 0 numbers and charges $6 a month for a US number. CallCloud includes 1 number, extras $2 a month. BatchDialer includes 10 numbers on Starter at $2 each extra, 40 on Pro at $1.50, and 100 on Enterprise at $1. Klenty includes 2 numbers on Pro and 5 on Scale, extras $1.15 a month. Enzo Dialer includes 35 managed caller IDs per Starter seat. Trellus, PowerDialer.ai, Salesfinity and several request-pricing vendors do not publish a per-number price.

Setup fees

Enzo Dialer charges a $250 one-time white-glove buildout fee on month-to-month Starter, so the first month is $370, but the fee is waived on annual plans. Readymode states its setup and included-number activation fees are waived. Mojo Dialer states there are no setup fees. Kixie states there is no setup fee but invoices a $50 initial minutes-and-SMS reserve separately.

Seat minimums

JustCall's SalesPro has a two-license minimum. Nooks has a two-seat minimum. Orum states a nine-seat minimum. Enzo Dialer's Enterprise has a $5,000 monthly minimum and no per-seat fee. CloudTalk's Expert plan requires three licenses. WAVV's price page lists a two-seat minimum for Team Pro and a five-seat minimum for Team Elite. CallCloud, Klenty, Skipcall, DialSheet, BatchDialer, Mojo Dialer, Trellus, PowerDialer.ai, Readymode, Salesfinity and Koncert state no seat minimum.

Annual-only billing

Klenty is the one vendor in the dataset with no month-to-month option: its displayed prices are per seat per month, billed annually, with no monthly alternative. Twelve of the 18 vendors sell at least one plan month to month. Annual billing usually discounts the seat: BatchDialer's Pro drops from $189 to $151 a seat a month, PowerDialer.ai's Standard Unlimited from $199 to $139, Readymode's Starter from $239 to $199, and Skipcall's Starter from $75 to $60. Watch for terms: PowerDialer.ai's terms say an annual subscription is prepaid and non-refundable.

Vendor Pricing Models at a Glance

Why the Model Changes the Bill

The model determines whether your bill is flat or grows with dials. At 210 dials a day, CloudTalk's add-on-based bill is $72 and CallCloud's flat seat is $125, both month to month. But the meter and the flat seat cross over: CloudTalk's bill first passes CallCloud's $125 at about 1,285 dials a day, and Klenty's passes it at about 420 dials a day. A team of heavy reps running 2,000 dials a day sees the spread widen further: Enzo Dialer $99 on annual, CallCloud $125, Klenty $140, Readymode $199, CloudTalk $266.80, PowerDialer.ai $533.80 on annual, Trellus $819.59.

A Checklist for Reading Any Dialer's Pricing Page

• Find the base seat. Does the dialer price stand alone, or does it require a platform plan? Add both before comparing.
• Count the lines. A 3-line or 4-line seat dials fewer prospects at once than a 5-line seat. Only 8 of the 18 vendors here sell a seat with at least 5 lines month to month.
• Ask what "unlimited" means. Look for a fair-use number in minutes or dials, and in the terms, not just the plan page.
• Find the meter. If minutes or conversations are counted, check the rounding rule and whether ring time or voicemail counts.
• Count the numbers. Ask how many are included and what each extra one costs per month.
• Look for setup fees and seat minimums, both of which change the first bill and the smallest team you can run.
• Check the billing term. Month to month or annual only, and is the annual price prepaid and non-refundable?
• Ask what happens past the allowance. If the overage rate is not published, ask for it in writing before signing.